Refunds and cancellations

What you are buying

Parent Plus is a digital subscription that unlocks more child profiles, a larger AI worksheet quota, and extra personalization for one period. Nothing is shipped, and access starts as soon as your payment is confirmed.

No automatic renewals

Payments are made one period at a time through Paddle. Your card, e-wallet, or bank is charged only when you complete a checkout, so there is no recurring charge to cancel.

Cancelling means not renewing

There is nothing to switch off. Parent Plus features stay active until the end of the period you already paid for, then your account returns to the free plan. Your worksheets and child profiles stay in your account.

When we refund

We refund in these situations:

• you were charged twice for the same period, or charged for a checkout you had cancelled;
• you paid but Parent Plus never activated, and support could not fix it;
• you ask within 7 days of payment and have not used any Parent Plus AI worksheet quota in that period;
• the consumer law that applies to you gives you a right to cancel this purchase.

When we cannot refund

Refunds are not available for:

• AI worksheet quota that has already been used;
• requests made more than 7 days after payment, or for part of a period that has already run;
• a change of mind after generating worksheets with Parent Plus;
• accounts suspended or closed for breaking the Terms of Service.

How to request a refund

Send an email and we will review it:

• write from the email address on your MyLo AI account;
• include the payment date, amount, and invoice or payment reference;
• our team replies within 5 business days.

Payment problems and mistaken charges

If a checkout shows a charge but your plan did not activate, contact us with the payment reference and we will activate the plan or refund the payment. Invoices that fail or expire are never charged.

How refunds are paid

Approved refunds are returned to the original payment method. Your bank or e-wallet provider may need extra time to show the funds, and those processing times are outside our control.

Your legal rights

This policy is in addition to the rights you have under applicable consumer protection law, including Indonesian consumer protection rules. Where those rights are wider than this policy, they apply.